Frequently Asked Questions
This FAQ page is designed to answer common questions about L'Atelier Design Boutique, a creative design business located in Lexington, Massachusetts. Specializing in custom art pieces, home decor, and personalized gifts, all items are lovingly handmade. Discover more about our unique offerings and services below.
What types of products do you offer?
We offer custom art pieces including bridal bouquets, shower favors, home decor, and personalized gifts, all handmade with care.
Are all of your products handmade?
Yes, every product we create is handmade with utmost attention to detail.
How can I place an order?
Orders can be placed directly through our website or by contacting us via email, Facebook, IG or phone.
How long does it take to complete a custom order?
The time frame varies depending on the complexity of the project, but typically ranges from two to three weeks
Can I visit your studio?
Visits are by appointment only. Please contact us to schedule a visit.
Where are you located?
We are located in Lexington, Massachusetts, United States.
Do you accept custom design requests?
Absolutely! Custom design requests are welcome, and we work closely with you to bring your vision to life.
What is your return policy?
Since our items are custom-made, returns are generally not accepted unless the item is damaged or defective.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services to make your purchase even more special.
What payment methods do you accept?
We accept major credit cards. Visa, MC, Amex, Discover.
Do you ship?
Yes, we ship within the United States. Shipping costs are the responsibility of the customer. Cost varies depending on product size, weight and location.
Get in Touch
Have more questions or ready to start a custom project? Contact us today!